General Terms and Conditions

GENERAL TERMS AND CONDITIONS

General

The general conditions of operation of the online store on the website www.naramnice.si (hereinafter: online store, website) are drawn up in accordance with the provisions of the Code of Obligations, the Consumer Protection Act, recommendations of the Chamber of Commerce of Slovenia and international codes for electronic business and other relevant laws, acts and regulations governing the field of relations between buyer and seller.
The online store is managed by ŽENSKA IN POL, Urška Krajnc Vrbič sp, Zaloška cesta 269, 1000 Ljubljana, MŠ 6952658000, ID no. for VAT SI 77306392, which is also a provider of electronic business services (hereinafter: the seller).

The general business conditions deal with the operation of the online store provider, the rights of the online store user (hereinafter: also the buyer) and the business relationship between the seller and the user/buyer of the online store. Any natural person who made a purchase in the online store is considered a buyer.

The business conditions listed here govern the sale of goods available in the online store or the buyer can make an online purchase for it on the website www.moskiinpol.si. Offers in the online store are only valid for orders through the online store.

A purchase made via the online store is considered a purchase made in accordance with the legal order of the Republic of Slovenia. The delivery of goods purchased via the online store is provided by a third-party seller on the territory of the Republic of Slovenia. The sale and delivery abroad is subject to the ex-works sales and transport clause, and the delivery service chosen and paid for by the buyer is responsible for and ensures the delivery of the goods from the moment of taking over the goods intended for delivery at the address of the seller.

The general terms and conditions of business are valid for every purchase in the online store. Each order is subject to the terms and conditions published in the online store at the time of purchase (submission of the online order). These terms of business exclude any other terms of business, with the exception of the provisions of any written contract, which is concluded separately by the buyer and the seller at the initiative of the buyer or seller. Before completing the purchase by selecting the check box or by placing an order, the buyer confirms that he fully understands the General Terms and Conditions and accepts them.

The terms and conditions stated here may change at any time, so the seller suggests the buyer to read them with each purchase. Each version of the terms of business is dated.

The business conditions are available on the website, and the buyer can download, save or reproduces on your electronic device via the seller's online store.



Informing customers - summary of applicable legislation, acts and regulations

The seller always provides the buyer with the following information:

  • identity of the seller (name and registered office, registration number, VAT ID number),

  • contact information that enables the user to communicate quickly and efficiently (e-mailinfo@moskiinpol.si , address, telephone number),

  • essential characteristics of goods or services,

  • product availability (each product from the website should be available within an understandable and reasonable time),

  • terms of delivery of the product (method, place and approximate delivery date),

  • clearly defined prices, for which it is shown whether they already include taxes and delivery costs,

  • method of payment and delivery,

  • time validity of the offer in the case of choosing to pay by advance invoice - three working days or according to an individual written agreement by e-mail,

  • the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,

  • explanation of the complaint procedure, including all information about the contact person or customer service department.

Data the seller

FEMALE AND SEX, Urška Krajnc Vrbič sp

Zaloška road 269

1000 Ljubljana

Primary school: 6952658000

ID no. for VAT: SI 77306392
Entered in the court register at the District Court in Ljubljana on 11/11/2015.

Contact and help for users and customers

If the buyer or user of the online store has additional questions regarding the offer or the use of the online store itself, or simply needs more information about orders, delivery and complaints, as well as about the protection of personal data, they can contact the seller for help and information via:

  • email addressinfo@moskiinpol.si or

  • telephone numbers: 069/965-903 (from Monday to Friday between 8 a.m. and 4 p.m.).

Prices and validity of the offer

All prices in the online store are in euros and already include value added tax and are final on the day of the order or at the moment of the order. The prices published in the online store apply to the products in the online store. The seller reserves the right to change the prices of the offer without prior notice.

The prices are valid at the moment the order is placed, or the prices that were valid at the time the placed order was received by the provider's information system. The sales contract between the provider and the buyer is concluded the moment the buyer receives an email confirming the order. From this moment, all purchase conditions are fixed and apply to both the provider and the buyer.
Product prices (including VAT) do not include delivery or postage costs. Delivery and shipping costs are already calculated during the ordering process in the online store. These are also listed when checking the contents of the basket and calculating the value of the order before the electronic confirmation of the order. The pictures in the online store are symbolic. The decorative material in the product photos is not included in the price.

Regular prices are retail prices recommended by the seller's supplier and are available as online prices to all users of the online store. Promotional prices are prices that apply to all customers in the online store during the duration of the campaign.

Purchase process

Ordering in the online store takes place in the Slovenian language via the Internet 24 hours a day and 7 days a week. The customer can choose and order products from the list of products offered in the provider's online store. All products listed on the online store are available while supplies last.

Visitor of the online store or the buyer can make a purchase in the online store as an unregistered user.

Buying in the online store is simple and is done in the following steps:

  • My shopping basket: After reviewing the offer, next to the desired products, the buyer selects the 'add to basket' option. The selected products are collected in a basket, which the buyer can review or check at any time by pressing the "View basket" button and edit the products in it (change the quantities of products and/or remove them from the list). The customer can add additional products to the basket by returning to the store by clicking on the 'continue shopping' link.

  • Customer information, delivery and payment information, payment, purchase confirmation: In this step, the customer enters his contact and personal information (phone number, e-mail, address) and claims any discounts by entering a discount code (promotional vouchers or vouchers with a discount). By clicking on 'proceed to delivery', the buyer specifies the address for the invoice and delivery. By clicking on 'proceed to payment', the buyer selects the payment method for the desired goods. The buyer can choose from the offered payment methods. Before completing the order or by selecting the check box, the buyer gives explicit consent to the processing of personal data and at the same time confirms that he fully understands the General Terms and Conditions of Business and accepts them. By clicking on the 'pay now' link, the buyer completes the purchase process. After completing the purchase on the website, the buyer receives an email with all the order and delivery information. The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an email about the receipt of the order).


The seller prepares and ships the goods by the agreed shipping method within the agreed period.

Delivery costs are already calculated when purchasing in the online store. Any accompanying documents must be signed upon acceptance of the shipment.

The images in the online store are symbolic; decorative material is not included in the price. The seller strives to provide adequate images of all products sold on his website. Any aesthetic differences between the picture and the actual product do not affect the specification of the product itself.



Payment methods

The following payment methods are available in the online store:

  • PayPal (to make the payment, the buyer will be redirected to the PayPal page),

  • payment by credit card (Mastercard, Visa, AMEX, apple pay) but settled the purchase price with delivery costs included. in case of non-payment, the sales contract between the parties is deemed to be terminated, and the offeror/seller is not bound by the offer to the buyer from the preliminary invoice.

Buyers who do not accept shipments sent to them by the seller, or who have not accepted them in the past, or who have unpaid obligations to the seller, are unable to purchase cash on delivery. The order of such a person can be canceled without reason, nor is the seller obliged to fulfill it.

Issuance of an invoice

The seller sends the buyer an invoice for the ordered products in pdf format to the buyer's e-mail address, which the buyer specified in the order form, which the buyer can download and save or reproduces on your electronic device. In the case of personal collection, the buyer receives a printed invoice for the purchased products upon collection. The original invoice is also attached to the shipment of goods in the case of choosing cash on delivery or delivery of the goods to the customer by delivery service.

The buyer is obliged to check the correctness of the data before placing the order. The provider will not take into account objections made later regarding the correctness of the issued invoices.


Discounts, promotions

Discounts are only valid for a certain period and can only be redeemed once as part of the online purchase process in the online store or order, and exclusively for products that are subject to discounts. Individual goods or products may be excluded from sale with discounts. The discount is redeemed in the basket via the field for entering the discount code. Subsequent billing is not possible after the purchase has been completed. Since only one code can be used in each purchase, it is possible to enter a second one in the field only after removing the first one. The discount is marked automatically when the correct code is entered.

The minimum order in the case of the promotional offer 'without postage' is EUR 100.00, unless otherwise specified in the promotions.

Gift vouchers, discount codes

Gift vouchers (vouchers or gift cards), which can be purchased from the provider, can also be redeemed for the purchase of products on the provider's website.

The credit of the gift certificate is not paid out in cash, nor does it bear interest.

A gift certificate or a gift card or a code for activating a credit or discount is not a product and is not subject to discounts, except to the extent that this is explicitly written in the descriptive text. Abuse may result in the cancellation of the gift voucher, card or value code order.

Unintended use of the discount code or misuse of this code may result in the cancellation of the order (for example, using a paypal code to obtain a cash on delivery discount).



Gift certificates can be redeemed in the cart during the ordering and purchase process. Subsequent billing is not possible after completion of the purchase.

A gift certificate is considered to be redeemed if it is charged or settled with an order. If the credit on the gift certificate is not sufficient for the order, the difference can be settled with the offered payment options. Multiple gift vouchers can be redeemed with an order.
The gift certificate is transferable. Reproduction, editing or manipulation of gift vouchers is not permitted, and constitutes criminal acts of document forgery and fraud, which the seller must report to the competent unit of the District Prosecutor's Office. The seller is not responsible for the loss of the gift voucher code.

Communication between parties, delivery of messages and letters

Communication between the buyer and the seller, unless otherwise expressly agreed in writing in individual cases, in matters of requests for exchange of goods, complaints, cancellation of orders, delivery of claims and documentation, is exclusively written.

It is considered, and the parties agree, that the e-mail address that the buyer enters when purchasing a product in the seller's online store is the one to which the seller subsequently sends all writings or documents to the buyer related to the obligation relationship between the buyer and the seller.

It is considered, and the parties agree, that the e-mail addressinfo@moskiinpol.si , which the seller has on his website, is the address to which the buyer addresses all correspondence and sends all documentation related to their contractual relationship.

Cancel order

The order is considered confirmed if the buyer does not cancel the order. The buyer can cancel or change his order by placing a new order on the website with new information, and at the same time sending a request to cancel the order to the seller's email addressinfo@moskiinpol.si .

The seller does not guarantee that the order can be successfully stopped or Canceled without charge if the order has already been shipped to the customer.

Non-receipt of a parcel lying in the mail when ordering goods with cash on delivery is not considered a cancellation of the order. In the event that the buyer refuses to accept such a shipment, the seller has a claim against the buyer in the amount of the actual costs incurred by him in the context of the transaction with the buyer (postage/delivery paid). The claim is based on the invoice for the goods issued to the buyer, reduced by a credit note for the amount the buyer should have paid for the goods. The credit note, together with the meaningful content of this paragraph, which in legal terms represents a payment reminder, is sent to the buyer at the e-mail address specified by the buyer when submitting the order, and it is considered that the payment reminder and the credit note are served to the buyer by sending both by email mail. These claims are assigned to the seller's contractual partners for collection, free of charge, if the buyer does not settle them within eight days from the day on which the deadline for taking over the goods at the post office or from the delivery person has expired.

Nullity of the concluded sales contract

This part of these general terms and conditions is used primarily in the case (however, the use is not limited exclusively to such a case) if the buyer who buys the item from the seller is a person without business capacity or with limited business capacity, and the buyer or any third party subsequently referred to it. If the buyer or a third party, for the reasons listed in the Code of Obligations, would invoke the nullity of the sales contract concluded between the buyer and the seller, the following provisions shall apply in such a case.

With the nullity of the legal transaction, the situation is restored as it was before the conclusion of the sales contract.

The seller must return to the buyer the purchase price received for the item and any accruals (postage paid) in the event of a justified claim of nullity by the buyer or a third party, within 8 days of receiving the item, the sale/purchase of which is a void legal transaction, in the condition in which the item was , when the seller shipped it to the buyer, to the TRR, which the buyer must provide to the seller.

The buyer must return to the seller the thing he received from him in the condition in which the thing was when the seller shipped it to the buyer. In addition, the buyer must address the request for nullity to the seller, to which all evidence of nullity must be submitted, and must be properly explained. Insofar as this is not possible due to the absence of the item (only a claim for nullity was submitted without the item itself, the buyer does not return the item) changes to the item and/or its components (which represents, but is not limited to: removed labels, packaging, damaged original packaging, original packaging opened, the thing was in use), which leads to the devaluation of the thing or the inequality of the state of the thing compared to its state at the time of its shipment, the seller's return claim is converted (conversion of nullity) so that the buyer must make the return to the seller in cash according to the value at which the buyer bought the thing. In the case of conversion of nullity from this paragraph, the refund of money from the previous paragraph of this document, which the seller must make to the buyer, is subject to compensation with a claim from the seller to the buyer, and the buyer receives any remaining credit after the compensation has been made, and keeps the object of the void sales contract in his possession.

Delivery and collection of goods

Within the agreed deadline, the seller prepares the product for shipment and sends it to the specified delivery address or in the case of personal collection at the collection point agreed by the parties.

The seller ships the products within three working days after ordering the goods and/or receiving payment for the goods, with the exception of choosing cash on delivery. The products will be delivered within the delivery time provided by the delivery service during normal business hours. The deadline for the shipment of the goods begins on the next working day from the date the buyer receives the confirmation of receipt of the order to his e-mail address, unless otherwise specified, and only in the case of difficult delivery of the goods, this deadline can be extended.
In the event of any unexpected complications or delay in the order (failure to meet the delivery deadline to the buyer), the seller will, at the request of the buyer, in the case of prior payment of the product, return the funds paid to the buyer for the purchase of an undelivered or undeliverable product to his account.

In case of delay of the confirmed delivery dates by the seller, the consumer can withdraw from his order at any time by notifying the seller in writing by e-mail. All delivery times shown (in days) are considered working days (Monday to Friday). Weekends and holidays are not subject to delivery time.

The buyer can choose between the following types of delivery:

Home delivery or to the selected address
The seller sends the ordered products to the address entered by the buyer during the order. The seller delivers products exclusively to Slovenia, delivery outside of Slovenia is not possible except in the case of individual agreements.

The shipping cost is:

  • EUR 3.50 for parcel delivery


The shipped products (newly packaged goods without the presence of odors, equipped with labels and declarations) are photographed from all sides immediately before shipping in order to ensure documentation of the condition of the goods and the goods themselves. The photos are kept by the seller and used in the event of returns, complaints, cancellations of orders or exchanges of goods in order to determine the condition of the goods (whether this condition is the same as when it was shipped to the seller - there are no tears, abrasions, damage, the goods are not stretched, dirty, etc.) return to the seller.



The buyer is also informed about the costs of delivery of the goods and the total cost of delivery when reviewing the order and in the confirmation email.
The delivery of products to the home or the selected address when placing the order is carried out by the company Pošta Slovenije doo, Slomškov trg 10, 2500 Maribor, which mostly delivers in the morning until 4:00 p.m., so it is recommended that the buyer enter the address at which he can be reached at that time.

If the buyer cannot be reached at the selected address, the delivery person will try to deliver the ordered products again. If the redelivery is not successful, the package will be returned to the sender.

In order to deliver the order, access and parking of the delivery vehicle must be guaranteed directly at the location indicated on the order. Delivery is made to the entrance to the multi-apartment building or to the front door of the apartment building.

The seller reserves the right to multiple deliveries of an individual order. Delivery is considered complete when the last package is delivered to the customer.

Delivery service or employees at the delivery point reserve the right to verify the identity of the recipient of the goods in an appropriate way (inspection of personal or other documents), as this will ensure that the ordered products are delivered to the right customer.

Seller shall not be liable for damage, destruction or inability to provide products due to war or civil unrest, strikes, industrial stoppage, fire, storm, flood or storm, defects, willful damage, theft or other force majeure.


EXCHANGE OF GOODS

The buyer (hereinafter also: the consumer) has the right to inform the seller within 15 days of receiving the goods that he wants to exchange the purchased product for the same product in a different size.

Purchased goods cannot be directly exchanged for other products, unless the seller agrees to this in writing, or this is not agreed in writing with the seller.

The exchange of the purchased item for another item, as long as the seller agrees to it, is treated as a change to the order of goods, and is not subject to the rules of this section of the general terms and conditions of business. Such an exchange is not possible without payment of postage.

To exercise this right, the consumer must inform the seller with an unequivocal statement of his wish to exchange the goods (e.g. by letter sent by post or e-mail).
The deadline for the enforcement of the request to exchange the goods begins the next day after the date of acceptance of the goods ("when the consumer acquires physical possession of the goods or acquires them on behalf of the consumer by a third party who is not the carrier and is determined for this purpose by the consumer" or in the case of a contract regarding delivery goods consisting of several shipments or pieces: "when the consumer acquires physical possession of the last shipment or piece of goods or acquires it on behalf of the consumer by a third party other than the carrier and designated by the consumer for this purpose").

The buyer returns the products at his own expense. The return of the received goods to the seller within the deadline for exchanging the goods is considered as a notification of the intention to exchange the goods.

The customer can return the products to the following address:

FEMALE AND SEX, Urška Krajnc Vrbič sp
Zaloška road 269

1000 Ljubljana

The buyer must return the received products undamaged and in the same quantity. The products must have the original attached labels. If the product is packaged, the undamaged packaging must also be returned. If it is found that the product and/or packaging is damaged, unusable, destroyed, partially destroyed, dirty, used (smell of sweat, perfumes, food, cigarette smoke, chemicals, etc.), the request for replacement of the goods will be rejected.

The request to exchange the goods is reasonably rejected if it is determined that any of the above occurred after the goods were shipped to the customer. In such a case, the buyer is not entitled to exchange the goods, and the seller is not obliged to take over the goods that were the subject of the sale. The buyer can collect the purchased goods, which are the subject of this paragraph, from the seller - the seller is not obliged to return them to him at his own expense.

The consumer is only responsible for the reduced value of the goods due to handling of the goods, which is not absolutely necessary to determine its nature, properties and operation. If the buyer may have already started using the product or if it is a case of the first, second, third or fourth sentence of this paragraph of these general terms and conditions, exchange of goods is not possible. The manufacturer of the product also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the product, it must also be attached, namely in the same condition as it was at the time the product was received (that is, undamaged and in an unchanged quantity).

Exchange of goods is not possible for products/goods that are manufactured or processed according to the exact instructions of the buyer or consumer and adapted to his personal needs. It is also not possible to exchange goods for a certain group of articles - underwear, socks.
If the consumer meets the conditions for exchanging the goods, the seller (except in the case of unjustified withdrawal from the contract due to damage or devaluation of the goods due to the fault of the buyer) will send him the desired goods without undue delay and at the latest within 8 days from the day he receives the goods returned by the buyer to the address specified by the buyer.

With each request for exchange of goods, it is necessary to submit, in addition to the product, a short handwritten statement about the request for exchange of goods and a copy of the invoice.

The buyer's right to withdraw from the contract
The buyer (hereinafter also: the consumer) has the right to inform the seller within 14 days of taking over the goods that he withdraws from the contract, without having to give a reason for his decision.
In order to exercise the right of withdrawal, the consumer must inform the seller with an unequivocal statement of his decision to withdraw from this contract (e.g. by letter sent by post or e-mail).

The deadline for withdrawing from the contract (notice of withdrawal from the contract) begins the day after the date of acceptance of the goods ("when the consumer acquires physical possession of the goods or acquires them on behalf of the consumer by a third party who is not the carrier and is designated for this purpose by the consumer" or when contract regarding the delivery of goods consisting of several shipments or pieces: "when the consumer acquires physical possession of the last shipment or piece of goods or acquires it on behalf of the consumer by a third party other than the carrier and designated by the consumer for this purpose").

The buyer returns the products at his own expense. The return of the received goods to the seller within the withdrawal period is considered a notice of withdrawal from the contract.

The customer can return the products to the following address:

FEMALE AND SEX, Urška Krajnc Vrbič sp
Zaloška road 269

1000 Ljubljana

The buyer must return the received products undamaged and in the same quantity. The products must have the original attached labels. If the product is packaged, the undamaged packaging must also be returned. If it is found that the product is damaged, unusable, destroyed, partially destroyed, dirty, used (smell of sweat, perfumes, food, cigarette smoke, chemicals, etc.), a comparison is made with the photos from the third paragraph of the chapter

Home delivery or to the chosen address', and the withdrawal from the contract is refused with reason, if it is determined that any of the above occurred after the goods were shipped to the buyer. In such a case, the buyer is not entitled to a refund, and the seller is not obliged to take over the goods that were the subject of the sale.

The consumer is only responsible for the reduced value of the goods due to handling of the goods, which is not absolutely necessary to determine its nature, properties and functioning. If the buyer may have already started using the product or if it is a case of the first, second, third or fourth sentence of this paragraph of these general conditions, withdrawal from the contract is not possible. The manufacturer of the product also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the product, it must also be attached, namely in the same condition as it was at the time the product was received (that is, undamaged and in an unchanged quantity).
The possibility of withdrawing from the contract does not apply to products/goods that are manufactured or processed according to the exact instructions of the buyer or consumer and adapted to his personal needs. Likewise, the possibility of withdrawing from the contract, exchanging and returning goods does not apply to a certain group of articles - underwear, socks.

If the consumer withdraws from this contract, the seller (except in the case of unjustified withdrawal from the contract due to damage or devaluation of the goods due to the buyer's fault) will reimburse him all payments received without undue delay and no later than within 8 days from the day he receives the returned goods from the buyer , including the cost of delivery - sending the goods to the customer (except for additional costs due to the choice of a type of delivery that is not the most affordable standard form of delivery offered by the company). Such reimbursement is made by the seller using the same means of payment as was used in the execution of the original transaction, unless otherwise agreed (the consumer indicated the use of a different means of payment) or if, due to its nature, payment cannot be provided with the same means of payment. The seller can withhold payment in the cases and within the time limits specified by the Consumer Protection Act, as well as cases from these general terms and conditions.

With each return, it is necessary to submit, in addition to the product, a short, handwritten statement of withdrawal from the sales contract, including a request for a refund of the purchase price and an indication of the TRR for the refund of the purchase price, and a copy of the invoice.

Liability for material errors
The buyer has the right to claim defects on the purchased products on the basis of a material defect in compliance with the applicable Consumer Protection Act.

The buyer is obliged to inspect the received goods and report any damage within 14 days from the day of receiving the goods. After this period, claims for damage to the contents of the package or on damaged packaging, etc. is no longer possible. All discovered damages must be sent by e-mail to the seller along with a description and photos of the damage.

The defect in the product is material:

  • If the thing does not have the properties necessary for its normal use or for traffic.

  • If the thing does not have the properties necessary for the specific use for which the buyer is buying it, but which was known to the seller or should have been known to him.

  • If the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed.

  • If the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.


The buyer can exercise his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.

The buyer, who correctly informs the seller about the error, has the right to demand from him at his own choice:

  • Error correction.

  • Refund of the amount paid in proportion to the error.

  • Exchange of goods.

  • Refund of paid amount.


The buyer must notify the seller of any material defect, along with a detailed description of it and a copy of the invoice, at his own expense and within the statutory deadline. The buyer must allow the seller to inspect the product.


Complaints

When making a complaint, please provide a detailed description of the reason for the complaint and supporting documents (photos, etc.). Send both to the seller by e-mailinfo@moskiinpol.si . Please describe the type of error in as much detail as possible in the message.

Once we receive your message, we will let you know the next steps. In the case of a confirmed product complaint, you can return the products free of charge.

Purchase for legal entities

The purchase process for legal entities (companies, sole proprietors and other legal entities) is carried out on the basis of an individual agreement. The seller issues an invoice to the buyer based on the order.

If a legal entity wants an account with a company, it accepts the business conditions that apply to companies. The main difference is in the possibility of withdrawing from the contract: the seller allows companies, independent entrepreneurs and other legal entities to return the delivered products within the warranty conditions. The listed legal entities do not have the option of withdrawing from the contract within 14 days of taking over the product without reason, as is the case for consumers (natural persons). Refunds are not possible for legal entities.



Security and privacy

The seller values ​​the privacy of the buyer, and we always carefully protect his personal data. All provided data is protected against intrusion by third parties, which guarantees you carefree and smooth dealings with the seller.

The seller undertakes to permanently protect and collect and process all personal data of the user (buyer) in accordance with the provisions of applicable legislation in the field of personal data protection.
The online store provides all the necessary technological and organizational solutions for complete purchase security. The transfer of sensitive personal and transaction data on the website is carried out in secure mode using the SSL (SecureSocketsLayer) protocol. The data is encoded and transmitted to the server in a protected form. The system thus prevents anyone from intercepting your personal and transaction data that you send to the online store.

Secure authorizations and transactions with payment cards are provided by STRIPE, as well as the intermediary service. Card authorizations are performed in real time with immediate verification of data in the banking system.


 Disclaimer

The content published on the seller's website may only be used and reproduced for non-commercial purposes, and all copyright notices must be preserved.

The seller provides the most up-to-date and accurate content of its websites. The seller is not responsible for occasional non-operation of the website and inability to access information on these websites and their use. The seller is not responsible for any viruses that may be transmitted to users from this website, therefore it is recommended that users properly protect their software against viruses before any download from this website.

Users use all published content at their own risk. The seller reserves the right to refer users to other sites on the World Wide Web and assumes no responsibility for their content.
Published photos and videos, etc. are symbolic and do not guarantee product properties.

The seller or any other legal or natural person who participated in the creation and creation of the website is not responsible for any damage that may arise from access to use or the impossibility of using information on the seller's website or for any errors or deficiencies in their content.

The seller has the option of withdrawing from the contract only if the conditions for a significant mistake are given in accordance with the provisions of the General Terms and Conditions. An essential mistake is considered to be a mistake in the essential properties of the product and all mistakes which, according to the customs of the trade or according to the intention of the customers, are considered to be decisive and which the Seller would not have confirmed or concluded a contract with if he had known. This also includes obvious pricing errors.


The seller is not responsible for the content of product reviews written by visitors. The seller reviews opinions before publication and rejects those that contain obvious falsehoods, are misleading or offensive. The seller is not responsible for the information in the reviews and does not accept any liability arising from the information in the reviews.

The seller reserves the right to make any changes to the terms of business at any time and without prior warning.


The goods of the S.Oliver brand, which are the subject of sale in the seller's online store, originate from the outlet wholesale stores of various suppliers from the EU. The subject of sale are collections from the current year, which are no longer subject to sale or current collections at authorized sellers of this brand.

Complaints and disputes

The seller complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom the buyer can contact in case of problems via the seller's e-mailinfo@moskiinpol.si . The appeal process is confidential.
The seller is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before the court. Therefore, the seller makes every effort to resolve any disputes amicably or with an out-of-court settlement, but if this is not possible, the disputes will be resolved by the competent court in Ljubljana.



Out-of-court settlement of consumer disputes

The seller does not recognize any of the providers of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the buyer could initiate in accordance with the Act on out-of-court resolution of consumer disputes.

The platform for online resolution of consumer disputes is located at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL .
This arrangement comes from the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

Fake orders - identity theft, 'pranks' or pranks on children, teenagers and older children and teenagers

Buyers and/or persons who pose as buyers without the actual intention of purchasing anything in the seller's online store are informed by this section of these general terms and conditions of the online store that any order for goods placed with false personal data, which are not true data of the person who executed the order, and in doing so executed the order without an admissible legal basis for any purpose, which is, but is not limited to, the desire to harm the seller, or the person to whom the goods are or would be sent, without exception reported as a criminal offense to the competent District State Prosecutor's Office , and in civil proceedings all costs incurred by the seller with such an order and its consequences will be claimed. We warn people who come to our website or online store with the intention of performing the described actions that a traceable electronic trail is left behind on the server, and we advise them not to do this.

Final Provisions

The General Terms and Conditions valid at any time are published on the seller's website under the GENERAL TERMS and CONDITIONS tab.

The same applies to possible changes and additions to the applicable General Terms and Conditions, resulting from a changed business policy of the provider or applicable legislation.

These general conditions come into force on 15.07.2022.


Woman and a half, Urška Krajnc Vrbič sp